Items purchased on the CalvinKlein.com.au online store cannot be returned to Calvin Klein stores. All returns must be posted and returned directly to the online store. Please note, at this time we do not offer exchanges. Please read through our exchanges FAQ for more information.
We offer 30-day refunds on products, including returns on products if you simply change your mind. This is available on all full-priced and promotional products and incorrect sized purchases. In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Refunds will only be processed using the original payment method. A completed online return form must be completed against all claims made.
We will happily offer a refund for change of mind if:
• The goods are returned within 30 days
• The goods are returned unworn in a clean, saleable condition with original tags attached in original packaging
• An online return form is completed on our website for the product being returned
Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, earrings, hairpieces, hosiery, underwear and swim products are unable to be returned for a change of mind.
We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.